What Is The Legacy Difference?
Often we are asked, “What makes you so different?” The short answer is – our attitude and our processes.
Our daily business philosophy is based on one simple question, “What is the right thing to do?” We don’t apply this to just the tough questions or decisions. We apply this philosophy to every phone call and customer interaction. We preserve and do the right thing.
q Transition – Legacy’s transition is the most detailed in the industry.
q Flat Rate Pricing– No unexpected copy, postage, or office supply expenses with our Flat Rate Pricing. No charge for faxes, phone calls or emails.
q Action Item Management– Action item reports are submitted to the Board before and after each meeting to ensure nothing slips through the cracks.
q Landscape Punch List– Weekly punch list provided to your landscaper.
q Vendors – We manage performance, adherence to contract and budget, ensure completion and report to the Board.
q Board Training–Legacy offers Board training classes and encourages Leadership Centre Training participation.
q Board Packets– Packets are emailed in advance of board meetings. These packets contain as much or as little detail as the Board desires. Hard copy packets are provided for all meetings.
q Social Activities– We encourage community activities and offer support in planning community socials and activities.
q CC&R Violations– A homeowner’s first notice of a CC&R violation is a sticky note left on their door. We achieve 80% compliance with this process.
q Communication– When a homeowner calls, he/she is treated with kindness and constant respect.
o Ninety-nine percent of phone calls are answered live during business hours.
o All messages are returned in less than one (1) business day.
o We work one- on-one with homeowners to bring delinquent accounts current.
o We research homeowner questions or concerns and return their call with findings and suggest possible solutions.
q No Lock Box– We prefer a personal touch. Six percent of homeowners return their payment with information or questions on their payment slip. When a lock box is used, that information is lost. Questions go unanswered, valuable information is lost and homeowners are not contacted.
q Team Approach– Our employees respect each other. That caring attitude is reflected in the level of service provided to you, the Board and to your fellow homeowners.
q Communications– Every call and interaction, with a homeowner, is logged into our tracking system.
q In-house Collections– Legacy’s approach to collections is unique to the industry. Collection agencies and law firms put profits first. Legacy puts the homeowner first. If we see a homeowner struggling to pay their assessments, we are on the phone with that homeowner working with them to bring their account current.
o Costs to your HOA are greatly minimized.
o Homeowners are treated with courtesy and respect throughout the collection process.
o We have excellent success in keeping aged receivables lower than industry averages.
q Inspections– We actually perform them! We regularly walk the property looking for issues or problems. If we find a problem, we will present the Board with the best and most cost-effective solutions.
q Landscape Inspections– Common areas will be inspected, with your landscape company, on a regular basis. No drive-by inspections!
q Foreclosures – We will spray weeds, trim nuisance plants and trees and remove litter so these homes do not reflect poorly on the community.
In all aspects of our business, we choose to create positive situations rather than react to negative ones. We take our values very seriously.
At Legacy, you won’t be just another customer.
Please call Legacy Community Partners at (480)347-1900 or email Eric Peterson at Eric@lcpaz.com, if you are interested in a management quote to become part of the Legacy family!